By agreeing to our Terms of Service & Policies, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Please note that products will not be sent until we have authorization from your payment card issuer. We will not be liable if there is a delay, and we will not accept your order if payment is not authorized.

After you have placed your order you will receive an email to acknowledge your order. It will confirm which products you have ordered, but it may not constitute an acceptance of your order.

We do not have to accept your order, and for example, we will not accept your order if:

• We do not have the products in stock
• Your payment is not authorized
• There is an error on our website regarding the price or other details of the products
• You have cancelled your order
• You do not provide us with the proper Physician Order, if applicable, such as is required for CPAP Machines.

We reserve the right to refuse any order as well as cancel any subscription.

Please see individual product sales pages for information about delivery and shipping charges, where applicable.

For products that require shipping, we will email you as soon as your order has been shipped, and will advise of the shipping method (if any) at that time.

PAP MACHINE AGREEMENT

General:

• After your completed order of a CPAP machine through www.cpapfast.com, we will send your sanitized machine with a power cord, carrying case, water chamber, standard tubing and filter. (Please note that the water chamber, filter and tubing are disposable items and need to be replaced on a regular basis).
• Machines have a 90 day warranty. If they are broken, the Customer needs to send them back to CPAPFast and CPAPFast will replace the machine with a similar unit, which will have a new 90 day warranty against failure. Every attempt will be made to move the usage data from the broken machine to the replacement machine, but CPAPFast makes no guarantees about this. Additional length warranties may be purchased at the time of purchasing the Machine.
• Machines under warranty, which break down and the Customer wishes to return for replacement, may be shipped to CPAPFast using the Customer’s chosen method of shipping. The Machine will be deemed received (The “drop off date” by CPAPFast once the unit arrives in our building. We highly recommend the Customer uses a shipping method that tracks the package to its end location. Alternatively, the Customer may purchase a return label by calling CPAPFast. In which case, the Machine will be deemed to have been returned (The “drop off date”) the day the package with return label is accepted by the carrier.
• The warranty period begins the date the machine is shipped from CPAPFast’s facilities. The drop off date must be no more than 7 days (the grace period) past the end of the warranty period in order for the warranty to be valid.
• CPAPFast also offers unlimited telephone support for any products sold by CPAPFast.

NOTICE: If I (the Customer) falsely dispute a charge to my credit card company there will be an additional $250 charge for increased administrative costs which I authorize to be charged to my credit card on file. This is in addition to the other costs outlined in the terms and conditions.

Authorization/Consent for Treatment:

I authorize CPAPFast under the direction of the prescribing physician, to provide home medical equipment, supplies and services as prescribed by my physician. I authorize CPAPFast to contact me via phone, text, mail and email regarding the services provided.

Returned Goods:

All sales are final. If there is a problem with a machine such that it is not functioning properly, CPAPFast will replace the machines, as long as it is inside the warranty period.

Damaged Equipment and Financial Responsibility:

In the event that the machine breaks down from normal use CPAPFast will replace my rental unit with another one at no addition charge, as long as it is still under warranty. I will contact CPAPFast to arrange sending in my broken unit to be replaced. Upon receiving the broken unit CPAPFast will confirm that the machine was not damaged due to negligence or purposeful damage. I, the customer, am responsible for getting the Machine back to CPAPFast. If I do not purchase a return label from CPAPFast, then I am responsible for tracking the package back to CPAPFast. If the machine is replaced by CPAPFast, CPAPFast will add an additional 90 days to the end of the current warranty period.

In the case of returning or trying to exchange broken or damaged equipment due to negligence or purposeful damage, the cost associated with repairing or replacing the device will be the sole responsibility of the Customer. In the event that I return broken/damaged equipment I hereby agree to pay CPAPFast for the balance to repair or replace the unit in full, within 30 days of receipt of invoice. All charges not paid within 30 days of billing date may be assessed as late charges. Late charges are $25 per week until the full amount is paid. I am also liable for all charges, including collection costs and all attorneys’ costs.

Authorization for Automatic Payment:

CPAPFast will require a credit card be kept on file to ensure that we are financially protected in the case a returned machine is broken and needs replaced or any addition fees occur.

I authorize The CPAP Box to execute transactions on the above account. I consent to the use of the above payment method without my signature on the individual transactions in satisfying my obligations to CPAPFast. I understand that a photocopy or fax of this agreement will serve as an original, and this payment authorization cannot be revoked unless done so in a 30 day written notice to the Provider.

• I understand the charges.
• If my credit card is declined, I will be charged an additional $25 service fee.

PRIVACY POLICY

Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note, the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request and will not be shared with any 3rd parties.

Unless you explicitly opt to do so, email addresses are not shared, bought, or sold via our site or our data management system. Your email address is primarily used to communicate the status of your order. We may use your email address to send promotional information and keep you informed of changes to our website. You may unsubscribe at any time by clicking the link at the bottom of the email.

The site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings. If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

• By E-Mail: orders@cpapfast.com
• By Phone or Text: 855-338-1196

We reserve the right to make changes to this policy. Any changes to this policy will be posted.